Cancellation policy

Cancellation Policy

We dispatch orders quickly, so if you need to cancel, get in touch as soon as you can.

Before your order is dispatched

You can cancel any time before your order has been dispatched, for a full refund. Reply to your order confirmation email or contact us at hello@glowride.shop with your order number and we'll sort it out.

Because we aim to dispatch quickly, this window can be short — often within 24 hours of ordering. We'll always try to catch an order before it goes out, but we can't guarantee it.

After your order is dispatched

Once your order has been dispatched, it can't be cancelled. You may still be able to return it for a refund — see our Returns Policy for details on faulty items and change-of-mind returns.

If we can't fulfil your order

If an item turns out to be unavailable after you've ordered, we'll email you and refund you in full. You don't need to do anything.

Getting in touch

Email us at hello@glowride.shop with your order number. We reply to every email within 24 hours on business days.